Users may join the service where available via:
To end this service you should cancel your payment on PayPal or contact our customer service team on 033 0057 0984. LoadedMobi LLP may licence the service out to trusted third parties for the purposes of marketing the PayPal acquisition route for the service. Your consumer contract will be with that trusted third party that you purchase access to Mystical Moon service from but LoadedMobi LLP remain available to assist you with any Customer Support questions that you may have.
To UNSUBSCRIBE just reply ‘stop’ to any of the service messages received on your handset. This text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of “All services on this shortcode are now stopped. Text back in to restart the most recent. Customer Services 033 0057 0984”. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one shortcode, you must send a stop request to each shortcode to end all subscriptions. Standard rate charges may apply to messages sent.
To UNSUBSCRIBE from a subscription service billed using PayForIt, view the receipt message received when you initiated the subscription to obtain the correct shortcode to send 'stop' to. This text message is not case sensitive, however other variations of this command may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from Payforit, to this effect 'You have been unsubscribed from Mystical Moon Help? 033 0057 0984' confirming that you have been unsubscribed. If you have not received a text message to this effect then please contact us to confirm your subscription has been cancelled. If you are subscribed to more than one service billed via PayForIt then you must send a stop request for each service or simply text STOP ALL.
If you unsubscribe from the service within 14 days then you have an opportunity to claim a refund for the entry charges of the first two weekly draws that took place within the 14 day period, should you wish to do so. If you wish to do this within 14 days of your entry date, then please contact Customer Services on 033 0057 0984
4.1. By giving your mobile number to us through the internet, via our television adverts or any other promotions, you will gain entry to the selected service. You agree that any information you provide through our website or otherwise is true, accurate and complete, and that you will ensure that this information is kept accurate and up to date at all times. We reserve the right to request verification of your age, identity and contact details.
4.2. You may be billed by SMS, wherein you receive text messages sent to your mobile phone which are then charged upon delivery. The Billing via SMS section of these terms explains this.
4.3. If you have entered via the internet; after submitting your mobile number to us via one of our online promotions, you can validate your entry by one of the following routes: You will either receive a text message asking you to validate your signup by responding via text message or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry.
4.4. You may enter one of our services by texting a ‘Keyword’ to us after viewing one of our advertisements on the television or the internet. In this instance, the message we receive from you containing the keyword specified in the advert is the equivalent of an entrant responding to our general knowledge question as set out above. This text message serves as the confirmation from the entrant that they would like to enter the service, and will therefore be followed by a ‘Thank you for your entry’ confirmation message. Please only consider your signup successful if you have received a confirmation message from us.
4.5. You can send “STOP” prior to receiving your billed message, which will opt you out of the ongoing subscription and receiving premium rate charges, but you will still be able to access the portal for the remainder of the billed period. A free ‘cost reminder’ message is sent to the handset prior to billing. This will reconfirm the service you have joined, the costs involved, and remind you how to cancel your subscription so that you no longer take part in either of the draws. Please ensure that you save this message on your phone for future reference.
4.6. The first week’s billed message will be sent to your phone shortly after you send the initial message confirming your subscription. Some promotions will send your first week’s billed message the same day that you have confirmed your entry, some will delay the first week’s billing message until 24 hours after receipt of your subscription confirmation message, and some of our promotions provide your first week’s entry free. In such cases where the billed message is not sent on the same day that your entry is confirmed, the promotion will clearly state if you have either 24 hours or 7 days free of charge. This information will be provided on the advertisement for the service. If you have entered a service which has either a 24 hour or 7 day free period, if you send ‘STOP’ within that time you will not be charged for joining the service, but you will remain able to access the service for that week only, even if these draws take place after the successful receipt of a stop request.
4.7. Shortly after the cost message, you will receive the link to the portal. This will be delivered to your mobile within a billed text message, you will receive one billed message per week charged at £3 (if on 3UK) or £4.50 (if on O2, EE, VF or SKY).
4.8. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
4.9. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
5.1. If you have entered via a mobile device, after submitting your mobile number to us via one of our online promotions that uses the PayForIt billing mechanic, you will receive a free message that will tell you about the service, the costs involved. Make sure you save the receipt confirmation message on your phone for future reference.
5.2. Your phone will be billed £4.50 via PayForIt every seven days (using the day of your original entry as the starting point) until you send STOP to the receipt confirmation messages shortcode received on your handset.
If you have entered the service, after submitting your payment to us via one of our online promotions that uses the PayPal billing mechanic, you will receive an email confirming your subscription and a URL to access your daily horoscope, plus any additional content that is available on the portal. You will also receive a monthly email to confirm your entry to the service.
Your PayPal account will be billed £4.50 every seven days after the free week trial has ended (if a free trial is applicable at the time of entering) using the day of your original entry as the starting point until you end your subscription.
5.3. Should a mobile network operator encounter failed delivery attempts of a premium message prior to a user sending in the STOP command, the network may still attempt to re-deliver the failed message even after the STOP command has been sent to the promoter. Users understand and accept that the promoter has no control in this matter. However the promoter will ensure that no NEW premium messages are generated by the promoter after receipt of a valid stop command. All STOP commands are answered by a free text confirming the STOP command and the cancellation of the subscription as explained in the Unsubscribe section of this page.
Our helpline is 033 0057 0984. Please call us with any comments you may have regarding our service. You can also use this number to unsubscribe from the service.
5.4. The promoter reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you.
6.1. The Liability of the promoter and its managing company shall be limited to the amount of the subscription charges actually paid.
6.2. We shall not be liable:
7.1. By giving us your mobile number and email address, you agree for Mystical-Moon.com and its managing company to send you either an occasion email or text, notifying you of the latest offers and promotions available from our group. If you ever wish to be removed from any of our email/text broadcasts, you will have a link at the bottom of each email saying ‘UNSUBSCRIBE’ or go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing in the message box. Alternatively you can call our helpline on 033 0057 0984. Once you do this, you will be removed from future broadcasts.
Mystical-Moon.com reserves the right to assign the agreement to and acceptance of these Terms & Conditions, in whole or in part, at any time without notice. The user may not assign any of his/her rights or obligations arising from their agreement to and acceptance of these Terms & Conditions.
The promoter is Mystical-Moon.com, a brand name of LoadedMobi LLP. Correspondence address:
UNIT 15535
PO BOX 6945
LONDON
W1A 6US
Tel 033 0057 0984.
We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may update our Terms & Conditions and Privacy policies to optimise the user experience and to comply with legal and regulatory obligations. Accordingly, we recommend that you check these pages periodically in order to review our current policies.
We always do our best to meet the needs of those who contact us, but we appreciate that sometimes you can find yourself in a situation where you are not happy with the service that has been provided. If you would like to make a complaint regarding the contact you have had with, or the service you have received from us, then this policy sets out the process for you to use.
Any and all complaints will be dealt with appropriately, and will be investigated by a member of staff within the company with sufficient seniority to resolve the issues. While dealing with your complaint we promise to be respectful of you at all times, in turn we expect the same behaviour towards our staff. All customer service calls are recorded and our staff reserve the right to terminate any call in which they feel abused or threatened.
The majority of all complaints can be handled and resolved at the first point of contact, however this is not always possible. We aim to complete all investigations and resolve all complaints within 10 working days of the complaint being made.
All complaints can be made by telephone or by email using the below information:
Telephone: 033 0057 0984
Email: [email protected]
For your complaint to be properly registered please provide us with the following information:
All of the above information will be kept confidential and private, to be used for the sole purpose of investigating and responding to the complaint made. This information will not be provided to any third parties unless absolutely necessary in order to fully investigate the complaint, by lodging a complaint, you are agreeing that this can occur.
A complaint can be made by either someone who has received services from or relating to LoadedMobi LLP, or a representative of the above described service user. Where a representative wishes to make a complaint on behalf of someone else, they may be required to provide proof that they have the permission of the service user to make the complaint or query on their behalf.
Where a complaint is made in person or over the telephone:
All complaints will receive a response within 2 working days, however if further investigation is necessary before an explanation/resolution can be provided, then we aim to resolve your complaint within 10 working days. In responding to your complaint, we will follow the procedures set out in this policy unless other guidelines are agreed with the complainant, and will ensure that:
Complaints should be made as soon as possible after the incident giving rise to the complaint. We do expect all complaints to be current; however we will accept a historic complaint if we are satisfied that:
It is important for the complainant to be aware that if their complaint involves disputing the use of, or registration to one of our services, they may be required to provide evidence which confirms their claim (E.G. a copy of the mobile phone bill). As with all other personal information, in any instance where the complainant is required to provide additional information or documentation, this will only be used for the sole purpose of investigating and responding to the complaint made, and will be kept confidential and private.
All complainants have the right to refer their complaint on to the appropriate governing body if they are unhappy with the outcome of our investigation, however this referral must be made by the complainant and will not be made by LoadedMobi LLP on the complainant’s behalf.
All complainants will be given the opportunity to receive an acknowledgement letter or email upon request. This will discuss not only the complaint itself, but the manner in which the complaint has so far been handled and the period in which the investigation of the complaint is likely to be completed.
Once investigations have been completed, upon request, a report can be provided which includes:
A letter/email will be sent to the complainant where necessary, confirming all of the above information and reminding them of their right to take the matter further if they are unhappy with the outcome.
In circumstances where the response/final outcome of the investigation is not ready within 10 working days we will notify the complainant accordingly and explain the reason why.
Further advice
If for any reason you are not happy with our response, you can refer your complaint, to CommsADR, who are authorised by the Government under the Alternative Dispute Resolution service for the purposes of consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services. You can visit their website via the following link: https://www.commsadr.co.uk/createclaim/
Mystical Moon is willing to submit itself to its ADR procedure and be bound by its decisions.
As a consumer, you are afforded free redress and we would urge you use the approved ADR provider to review your complaint and provide their impartial and independent conclusion.
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